Change management is a relatively new discipline. It arose
because so many projects that were apparently well-managed failed to deliver the expected benefits. Change management pays close attention to culture, skills, reward systems and the organisational
implications of change. In other words, it adds the human factor. This is why a change manager will be very concerned about who works on a project, the roles people play and communications with staff.
If
you are considering any large process change, whether or not associated with new technology, do consider employing a change manager. It is the best guarantee that the new processes will be embraced by the
workforce and the expected benefits will be realised.
Do you need a change manager or a project manager or both?
